Why Dispatch Pricing Feels Confusing
Ask five dispatch riders in Ibadan what a delivery “should” cost and you’ll likely get five different answers. Without a fixed, published rate, pricing ends up negotiated on the spot — which means two people sending the same parcel across the same distance can end up paying very different amounts. That’s the exact problem a fixed base-fee-plus-distance model is built to solve.
On New Errand and Logistics, every price is calculated the same way, every time, before you confirm an order — no back-and-forth negotiation with the rider.
The Pricing Formula: Base Fee + Distance
Every order type has a fixed base fee, plus ₦300 per kilometre of road distance between pickup and drop-off. The base fee covers the rider showing up and handling the job; the per-kilometre rate covers the actual trip.
So a Goods Delivery covering 10 km works out to ₦2,000 + (10 × ₦300) = ₦5,000. A Single Market Errand covering 6 km works out to ₦10,000 + (6 × ₦300) = ₦11,800. The exact fee is always shown to you before you confirm the order — you’re never guessing.
Why Market and Supermarket Errands Cost More Than a Delivery
It’s a fair question: why does sending someone to Bodija Market cost more than sending a parcel across town? Because an errand isn’t just a ride — it’s someone spending time inside the market or supermarket, finding your items, checking prices, and sometimes negotiating, before the actual delivery leg even starts. The base fee reflects that extra time and effort, not just distance covered.
What You Actually Pay For
Payment happens from your in-app Wallet, which you fund in advance through Paystack (card, bank transfer, or USSD). There is currently no cash-on-delivery option — every order is paid for from your Wallet balance before the rider is dispatched. This keeps pricing transparent on both sides: the rider sees a confirmed, paid order, and you see the exact fee upfront with nothing added afterward.
Frequently Asked Questions
The base-fee-plus-distance model is designed to be predictable rather than always being the cheapest option for every single trip — a very short delivery will cost close to the ₦2,000 base fee, while a longer cross-town trip will naturally cost more because of the per-kilometre charge. The advantage is that you always know the fee before you commit, rather than negotiating with a rider on the spot.
No — the fee is calculated from base fee plus road distance only. It does not change based on traffic conditions, time of day, or demand.
No. Pricing is fixed by the platform’s rate card and shown to you before you confirm the order, so there’s nothing to negotiate on either side.
See your exact delivery fee before you commit
Enter a pickup and drop-off address and we'll show you the fee immediately — base fee plus distance, no surprises.
View Full Pricing →